While we don’t have a permanent physical storefront, we love meeting our community in person! We frequently travel to various festivals and conventions throughout the year, where we set up shop for you to browse our latest collections and try on gear.

To see where we’ll be heading next, you can view our full schedule on our [Event Calendar]

If you aren't able to make it to an event, our online shop is always open, and our customer service team is happy to help with sizing or styling questions to ensure you get the perfect fit from afar.

Yes! Please contact us at info@verillas.com and we would be happy to discuss this partnership with you!

We are open from 9am to 7:15pm EST Monday through Friday. Our office is closed on New Years Day, the Fourth of July, Thanksgiving Day, and Christmas Day.

The best way to contact us is through email at info@verillas.com!

Unfortunately this is not a service we are able to offer at this time. In some instances, we can provide advice or another possible solution. Reach out to us at info@verillas.com and we would be happy to help you!

Leather maintenance involves four basic steps, Cleaning, Conditioning, Sealing, and Storing.

Cleaning:

• This step should be performed about weekly with regular use, or as needed otherwise.
• In order to get the longest life span out of your leather goods, you should regularly remove built up dirt and dust with either a damp dye-fast lint-free cloth or soft-bristled brush, such as a toothbrush. 
• Do not use soap or detergent unless it is specifically formulated to be safe with leather, like saddle soap. Make sure to spot test in an inconspicuous area first just in case the water or product changes the leather in a way you don't like.
• If the cloth comes away with black marks from the leather, don't panic. This is normal for new leather. It's just excess dye on the top of the leather, and should not have any lasting effects on the appearance or lifespan of your leather goods.
• Pat dry or allow to thoroughly air dry.

Conditioning: 

• If your leather is flaking or cracking, this is a sign that it desperately needs conditioning. Try not to let it get to that point, if possible! You should condition every 3-6 months, sometimes more often if needed due to wear, environment, and season.
• Choose a conditioner such as leather lotion, leather oil, leather salve, leather honey - any leather-safe conditioning product you prefer. Please spot test first, and note that some conditioning products come with color/dye already in them. Your mileage may vary depending on the features of the product you choose. Conditioned leather often looks slightly darker in color than it did before.
• Rub in the conditioner/cleaner with a soft dye-fast lint-free cloth or brush, let it sit for a while (a few hours or maybe overnight) to soak in, and wipe away the excess. If the leather still feels dry and stiff to the touch you can add a little more conditioner and wait again for it to soak in.
• The leather should not feel wet and it should not leave a residue on your hands when you touch the leather if it is properly conditioned. If it does, it is over-conditioned - you just need to absorb a little of the excess by pressing gently with undyed paper or cloth.

Sealing:

• When you are content with the conditioning, you can also optionally add some sort of protection or sealant to your leather. Options include wax, polish, and weatherproofing spray formulated specifically to protect leather, among many other choices. Follow the instructions for whatever variety you choose, and please spot test first.
• While this step adds a particular appearance or layer of protection to the leather to prevent damage from heat, humidity, wear and tear, etc., this step does not condition or clean the leather, the other two steps must be performed first!
• Some choose to leave the process at the conditioning step and do not add a layer of protection, especially if they want the leather to break in or look antiqued. Please keep in mind that leaving your leather exposed to the elements without sealing it will likely cause the leather to break down more quickly with use.

Storing:

• Store your leather in a temperature controlled environment. Try not to store your leather anywhere too hot, too cold, too wet, or too dry. They should be perfectly fine in a room temperature home.
• If your boots become waterlogged, please take care to allow them to dry completely as soon as possible.
• If the boots become muddy or dirty, be sure to clean them before placing them into storage.

Our company president, Alice, has worn the same pair of Monolith Moto Boots for years, and they still look as good as the day she got them, because she takes care of them. In contrast, it is possible to wear out a new pair of boots in months if they are not properly maintained. Leather is very forgiving and can last a very long time if you maintain it properly! Take care of your leather, and it will take care of you.

Yes! Just enter your email in the sign up form at the bottom of this page, and you’ll be added to our subscription list. You’ll be sent updates, exclusive offers, and much more.

Yes, absolutely. Verillas has been a trusted name in alternative fashion since we first opened our doors in April 2014. Over the last decade, we have built a reputation for high-quality craftsmanship and reliable service within the Renaissance, cosplay, and alternative communities.

While we operate primarily online, we have a massive physical presence across the United States. You can find our mobile boutiques vending annually at premier events, including:

• Renaissance Festivals: Maryland, Virginia, Pennsylvania, Delaware, and Carolina Renaissance Faires.
• Major Conventions: Otakon, GalaxyCon, and Mythicon.
• Specialty Events: Pennsic War, Drachenfest, The Viking Experience, and many more.

Don't just take our word for it:

• Customer Reviews: We take pride in our community. You can read our verified reviews from real customers regarding our boot comfort, garment durability, and customer service.
• Social Community: Follow us on our social pages to see our gear in action, shared by thousands of enthusiasts around the world. [Facebook] [Instagram]

When you shop with Verillas, you are supporting a long-standing business dedicated to unique, high-quality adventure-wear.

Verillas has always been a big supporter of the pride community. As an LGBTQ+ owned business, we made international news for our rebuke of the Proud Boys who bought our products under false pretenses and tried to coopt our brand for their organiation. [Verillas in the News]

We split kilts off to become their own brand: versattakilts.com, and it is now owned and run by our dear friend.

Manchester Streetwear is one of our brands, and you can find some of our havok and warlock series items there, since our modern streetwear needed its own focused experience. We split everything modern and post modern off in 2025 so that we could focus Verillas on renaissance faire, fantasy, and other medieval inspired fashion.

We use standard US sizing for our boots. We recommend you order the size you would normally wear in shoes.

Our Bramblewood boots & Corsair boots run more narrow in the ankle/calf area. If extended sizes are needed there, check out our special orders section!

If you try on your boots and find that the estimate did not quite match your expectations, please feel free to send the boots back to us for an exchange. We usually hear that our boots fit as expected for one’s usual shoe size. However, if you would like a more detailed analysis, here are some steps you can follow to gain a more accurate understanding of your shoe size.

Things you should know before you measure your feet:

• It is best to measure your feet at the end of the day, because walking around all day can slightly increase the size of your feet.
• Measure your feet wearing the type of socks or stockings you will be wearing inside the boot. Only measure your bare feet if you plan to wear your boots without socks.
• Remember that the difference in shoe sizes is often as small as a fraction of a centimeter, so please measure as accurately as you can, to the tenth of a centimeter.
• Measure both feet. Most people's feet are slightly asymmetrical. Use the measurements from the larger foot.

Measuring your feet in six basic steps:

1. Place a piece of paper up against a flat wall.
2. Step down on the piece of paper so that your heel is lightly touching the wall, and your toes are pointed towards the center of the room. Your entire foot should be on the piece of paper.
3. Trace the outline of your foot. If you have trouble touching your toes, you may wish to recruit a friend to help you.
4. Step off the paper, and then use a ruler to measure the length of your foot from the edge of the paper nearest to where your heel touches the wall, to the end of your longest toe. Write down the measurement, to the tenth of a centimeter.
5. Repeat steps 1-4 for the other foot.
6. Compare your results to the chart below to determine the most likely size for you.

View our 1-Year Boot Warranty

Our wide option provides about 1 cm more in the ball of the foot and in the heel, this also expands the calf and ankle measurements a bit too!

If you ordered the Wide sole - the word "WIDE" will be written out on the tag. If it just as a "W" next to the number - this means it's a women's size!

Our boots are made with the Goodyear Welt Stitch so YES! You can totally re-sole your boots once the sole has worn through. You can purchase soles from us or use your own :) 

All clothing sizing charts are attached to the listings! Size charts can also be found here.

To measure chest circumference, take a tape measure and measure yourself around the widest part of your chest, just under your arms. Your breath can be natural and relaxed, you do not need to hold your breath.

To measure your waist circumference, take a tape measure and measure yourself around the most extreme part of your abdomen, which could be the widest or slimmest part of your abdomen depending on your body type. This is usually at around navel level.

To measure your shoulder width, please have a friend take a tape measure and measure from the triple point of one shoulder, up and over the back of your shoulders in a slight arc, to the triple point of the other shoulder. The "triple point" of your shoulder is where the three seams meet in a T shape on a well-fitted dress shirt. It is the upper "tip" of your shoulder.

To measure your sleeve length, measure from the triple point of your shoulder, straight down the outside of your arm to your wrist bone.

Remember that your own waist and chest measurements need to be about 2” smaller than the measurements of the garment in order for a comfortable fit. The shoulder and sleeve length measurements can be exact.

Yes! We offer a special order category with increasingly fast delivery times and tons of custom color and material options.  If you want something that is not available under special order, please email us and we will do our best. We do a lot of garment orders for Weddings, Events, Guilds, and Performers.

Please visit our special orders page to see what we are able to offer in terms of a more customizable option! 

We are currently working to get most orders under 90 days from payment to sending you tracking via email. We are averaging between 90 and 120 days currently and we update this time range on our product pages seasonally. Sometimes lucky orders can get included in a production run and pop out in a few days, and sometimes we make mistakes that lead to longer wait times. We strive to communicate every step of the way.

Yes, we can make boots with wide and narrow soles, half sizes, and custom calf / ankle sizing! Most of our boots don't actually need it though, as we make them VERY adjustable! Please reach out to us at info@verillas.com and we would be happy to help you.

Our special orders/pre-ordered items do take some time to get made. Any and all important updates will be sent to you via your email used to create the order! If you have not received any emails, this means your order is being worked on! 

Please refer to the status in the "My Orders" tab in your Verillas account for the most recent and updated information! 

Our Rewards system is a way to get discounts on Verillas items. You can earn points by signing up for a Verillas account, celebrating a birthday, placing an order, referring a friend, or sharing a Verillas post on social media through the rewards menu. You can then spend these accrued points on discounts, such as free shipping, 10% off, and more. Different rewards have different point values, so you can get a smaller reward less often or save up for a big reward later. Once you redeem a reward, the menu will give you a discount code that you can then apply to your cart.

You can view your Rewards Points by logging in to Verillas.com and clicking on the grey Reward button at the bottom left corner of the screen. If you are viewing our site in its Mobile View, you will instead see a little grey round button with a gift box. Through the Tab, you are able to spend your points for various rewards and discounts of your choosing.

If you accidentally redeem a coupon code from the Rewards menu and you would like to undo this redemption, please send your request, the coupon code you received, and your username - the email address you used to create your Verillas account - in an email to info@verillas.com. We can deactivate the coupon code and return your points to the balance.

Learn more about our affiliate program and how to sign up [here]

No.  Unfortunately, we only allow one coupon to be applied to each order.  This does not apply to our free shipping for orders over $150 deal, because that is special offer site wide, and not a coupon code.

When you send a purchased item back to us, we can exchange it for store credit equal to the value of the item. Store credit is a balance that is applied to your Verillas account that you can then use towards the purchase of anything you might like from our shop.

Here’s how you use your store credit: First, make sure that you are logged into your account. Then, find an item you like and proceed through checkout normally. Once you get to the very last page of checkout, you will see an option to apply your available store credit to your purchase. You can pay for any overflow cost normally.

If you would just like to view your balance, please log into your account and go to the "My Account" settings page. You should see a menu on the left side that says "Orders" "Messages" "Addresses" etc. Under that menu there should be a green box that will tell you your store credit value. On some browsers, you can also see this information in the upper right hand corner of the screen at all times while logged into your account.

Verillas store credit can only be used on Verillas.com! We cannot transfer your store credit over to Dark Cottage or Versatta Kilts since we are all different stores.

We are two different stores therefore our accounts do not transfer over! So if you have not set up an account on Versatta Kilts then you will need to do so!

This just means you likely were not logged into your Verillas account when your order was placed! Feel free to email us at info@verillas.com to have your order added back into your account. 

Please contact us at info@verillas.comIf your order has not yet shipped and you contact us within 24h of placing your order, we may be able to cancel the order for you.  Special orders can be cancelled within 48 hours of placing, but cannot be cancelled after that.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

If your Order Status says:

Awaiting Fulfillment means our team has received your order, and we are working on shipping your order out!

Awaiting Shipment means our team has received your order, and we are working on shipping your order out!

Partially Shipped means our team has shipped some of your items, but not all of them. 

In Production Queue means your special order has been sent to our production team and has entered the queue to be made! We make orders from oldest to newest.

In Transit to Shipping Team means your Special Order has been sent by our production team to our shipping team!

Being Checked In means your Special Order has arrived to our shipping team, and we are working on checking the orders in!

Completed means that your item has shipped. Our system automatically changes the shipped status to "completed"! If you requested a refund on a return, once our team has recevied your returned item and has refunded your item, we change your status to "completed". 

If you order has not shipped yet and you need to change your address. Please reach out to our email with the new address and we can change that on our end for you! 

If your order has shipped and you need to change your address - you will need to contact your UPS/USPS and see if they can fix it on their end. Once your order ships and leave our hands, we are unable to make any changes unfortunately! 

Our receipts and shipping invoices are completely digital, to have less environmental impact from paper use! If you would like a copy of your invoice to be included inside the package, please request this in the order notes for the order in question.

We strongly encourage every customer to purchase Route Package Protection offered at checkout on every purchase. The customer is responsible for the wellbeing of their item from the time it is picked up by any courier. If you do not purchase Route Package Protection or some other form of your own shipping insurance we are unable to replace, refund, or otherwise service your transaction. Route, in our experience, is a very inexpensive way to guarantee that every shipping scenario is covered with extremely rapid response. Please refer to your order confirmation email to interact with Route in the event of a missing or damaged item during transit.

For returns and exchanges within the Continental US please use our new RETURNS PORTAL to start your return. 

View our full [RETURN POLICY] here.

Let us know at info@verillas.com! If your order has not already gone out, we can hold back one of the items and refund you for the spare.