Do we have a brick and mortar store?
We unfortunately do not have a physical store - yet.
We do hope to open one someday and are working (slowly but surely) to get that going! Please keep an eye on our socials for any news of an opening! For the time being - we hope to see all your lovely faces at the events we vend at! Checkout our socials for posts on what events we are attending!
What size should I order?
We use standard US sizing for our boots! So we recommend you order the size you would normally wear in shoes! Our Bramblewood boots & Corsair boots run more narrow in the ankle/calf area. If extended sizes are needed there, check out our special orders section!
All clothing sizing charts are attached to the listings! If you need sizing information you can find those in the carousel of images in the listing! Size charts can also be found here.
How much extra width does the wide option give?
Our wide option provides about 1 cm more in the ball of the foot and in the heel, this also expands the calf and ankle measurements a bit too!
What does the "W" on the tag mean?
If you ordered the Wide sole - the word "WIDE" will be written out on the tag. If it just as a "W" next to the number - this means it's a women's size!
Can my boots be re-soled?
Our boots are made with the Goodyear Welt Stitch so YES! You can totally re-sole your boots once the sole has worn through. You can purchase soles from us or use your own :)
What happens if I can't find my order in my account?
This just means you likely were not logged into your Verillas account when your order was placed! Feel free to email us at info@verillas.com to ahve your order added back into your account.
Why doesn't my login work on Versatta Kilts?
We are two different stores therefore our accounts do not transfer over! So if you have not set up an account on Versatta Kilts then you will need to do so!
Do you take custom orders?
We do not take specific custom orders. We are only able to offer the styles and sizes listed on our site! Please visit our special orders page to see what we are able to offer in terms of a more customizable option!
Where is my special order/pre-order?
Our special orders/pre-ordered items do take some time to get made. Any and all important updates will be sent to you via your email used to create the order! If you have not received any emails, this means your order is being worked on!
Please refer to the item listing for information on the pre-order estimated timeline.
How can I make a return/exchange?
Our returns policy can be found here → https://www.verillas.com/returns/
This is also where you can find information on how to get your return label if you need one!
How can I change my address on an order?
If you order has not shipped yet and you need to change your address. Please reach out to our email with the new address and we can change that on our end for you!
If your order has shipped and you need to change your address - you will need to contact your UPS/USPS and see if they can fix it on their end. Once your order ships and leave our hands, we are unable to make any changes unfortunately!
Can I use Verillas Store credit on Dark Cottage?
Verillas store credit can only be used on Verillas.com! We cannot transfer your store credit over to Dark Cottage since we are 2 different stores with 2 separate owners!
How do I care for Verillas gear?
Care instructions can be found here → https://www.verillas.com/Boot-Care-Guide/
For clothing, a general rule of thumb is to wash on a cold, gentle cycle and hang dry!
What is the best way to contact a team member?
If the questions above do not answer your inquiry, please see your order confirmation email for the link to make an inquiry.