What size should I order?
We use standard US sizing for our boots! So we recommend you order the size you would normally wear in shoes! Our Bramblewood boots & Corsair boots run more narrow in the ankle/calf area. If extended sizes are needed there, check out our special orders section!
All clothing sizing charts are attached to the listings! If you need sizing information you can find those in the carousel of images in the listing! Size charts can also be found here → https://www.verillas.com/verillas-size-guides/
How much extra width does the wide option give?
Our wide option provides about 1 cm more in the ball of the foot and in the heel, this also expands the calf and ankle measurements a bit too!
Do you take custom orders?
We do not take specific custom orders. We are only able to offer the styles and sizes listed on our site! Please visit our special orders page to see what we are able to offer in terms of a more customizable option!
Where is my special order/pre-order?
Our special orders/pre-ordered items do take some time to get made. Any and all important updates will be sent to you via your email used to create the order! If you have not received any emails, this means your order is being worked on!
Please refer to the item listing for information on the pre-order estimated timeline.
How can I make a return/exchange?
Our returns policy can be found here → https://www.verillas.com/returns/
This is also where you can find information on how to get your return label if you need one!
How do I care for Verillas gear?
Care instructions can be found here → https://www.verillas.com/Boot-Care-Guide/
For clothing, a general rule of thumb is to wash on a cold, gentle cycle and hang dry!
What is the best way to contact a team member?
If the questions above do not answer your inquiry, please see your order confirmation email for the link to make an inquiry.