Holiday purchases from Black Friday - Christmas will have an extended return window until Jan. 14th. After that, your item cannot be returned or exchanged!
Returns and Exchanges within the Contintental US
As of 1/21/2025 Returns must be sent at the expense of the customer. We are lowering our prices and offering a new product warranty instead by popular request. Items must be sent within 30 business days (formerly 14) in new condition with tags (Details Below) to qualify for a return or exchange. Feel free to reach out to us at info@verillas.com if you have any questions - we are available M-F 9am to 4pm.
Exchange Policy: 30 Day Return Window
Verillas exchanges are quick and easy. Simply return your item to us in new condition with tags. See the returned item condition policy below, as we only except items in new condition with tags for return / exchange (including potentially defective items that you want to return). We will apply store credit to your account for the item you returned. Exchange credit does refund the cost of shipping from us to you. It does not refund the handling fee of $4.
You may return any item (excluding custom orders) within 30 days of its delivery to you for store credit which you can use to order the exchange item you would like. You must email info@verillas.com and send us a note on your order if you want a different option instead of store credit applied to your account. We will email you when your credit is applied. Then simply purchase the replacement item you want to receive - it's simple and easy.
Please send your returns to 2312 W Cary St, Richmond VA 23220
Return / Refund Policy: 30 Day Return Window
*Special orders & Pre-ordered items are non-refundable 48 hours past order date. Exchanges are allowed on a case-by-case basis.
Please include your order number in the email AND on your return card/note!
Refunds must be requested in writing with your returned item, or by email at info@verillas.com before you send your item back to us so that it can be noted on your order in our system. Store credit is our default method of processing items sent back to us. Please notify us so that we are aware in the case that you want a refund.
Refunds to the payment method used to process your transaction are available upon request, Please email info@verillas.com when returning your item in the mail if you want a refund instead of store credit! Once your item arrives back to us, we will verify that your item is in new condition - with tags before processing your refund.
Returns must be in their original condition (new and unwashed) in which it was originally shipped to you. Items may be tried on indoors and still be eligible for return, but once they have been worn outdoors they are not eligible for return.
Returned Item Condition Details:
We reserve the right to refuse a refund, credit, or exchange for items that are not in a re-sellable condition - regardless of whether the item was worn or not.
Any item returned with:
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Pet hair
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Dirt from wearing outdoors/loose packaging
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Wear and tear from use
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Bad odor/Smoke smell/Pet smell
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Destroyed/missing parts
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Missing tags
will NOT be eligible for return or exchange. If you are unsure about whether your item is eligible for return due to condition, email us photos before shipping your item back so that we can avoid the loss of shipping fees. If your return arrives with any of the above conditions, your item will be shipped back to you.
We will request a shipping fee from you to ship back your item. If left un-claimed/un-paid for 14 days past the fee being sent to you, your item will be disposed of. The shipping fee will be equal to the calculated amount to ship to wherever your address is and NOT the flat shipping fee we offer with purchases.
*International Customers and customers who live in Alaska or Hawaii must pay for return shipping to return or exchange items.
*Handling Fee ($4) is non refundable for all orders.
*Shipping charges are non refundable.
*Please note that All underwear sales, Fates Faire Sale Items, and Sample items are final.